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What happens if I arrive late for my activity?

All activities follow a strict timetable, so we recommend that you plan your journey to arrive 15 minutes before it is due to start. If you are running late, please contact our SCALE Roof Adventure Team on 029 2082 2432|Email:


What is your refund, rescheduling and cancellation policy?

SCALE operates a no-refund policy. If we cancel your SCALE Activity with less than 50% of it completed, we will reschedule your booking to an alternative date. If you are unable to attend on an alternative date, we will offer you a full refund.


What happens in poor weather conditions (e.g. heavy rain, strong wind)?

We keep a close eye on the weather and will let you know in advance if we think it might have an impact on your reservation. For safety reasons, we retain the right to cancel any of the SCALE activities in the event of adverse weather conditions. If your SCALE Activity is postponed due to severe weather, we will endeavour to reschedule your booking to the next available date that is suitable to you. Alternatively, we will issue you with a full refund.


What happens if I change my mind?

Our instructors are skilled in supporting people who are nervous. They will support you to the best of their ability and give you positive encouragement to go ahead with your CLIMB, ZIP or DROP.

Unfortunately, if you change your mind on the day, you will not be offered a refund.


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