How far in advance can we book?
Generally up to 3 months in advance, however this may vary in the current climate.


Am I able to take young children on the tour?
Yes, under 5’s go free on stadium tours (this exemption does not apply to Santa Tours) and all children under the age of 16 must be accompanied by a paying adult.


I have booked a date but need to move it to another date.  Can this be done?
It may be possible to re-schedule pre-booked tours.  Please email customercare@wru.wales for further assistance or telephone our Customer Care Team on 029 20822432.


Is there a booking fee?
There is no booking fee.


Will we see any players on tour?
As a rule, no.  Although sometimes during the week leading up to a home match the national team will train at the stadium but there is no guarantee that you will see any players.


Do tours run all year or just in season time?

Tours run throughout the year, except Christmas Day, Boxing Day, New Year’s Day, match/event days or days leading up to match/event days.  Full availability will appear on our website.


Is there anywhere to leave luggage or bags?
There is nowhere to leave your luggage or bags. You are responsible for all your baggage at all times.


Is there anywhere for us to eat within the stadium?
There are currently no public café or restaurant facilities available at the stadium but there are many nearby.


Is there a Trophy Room on the tour route?
No, but we do periodically host trophy tours.  Visit our website for full details by clicking 
here.