PREMIUM SUPPORTERS TERMS & CONDITIONS
Set out below are the terms and conditions governing the purchase, operation and expiry of the Premium Supporters Scheme of the WRU.
1. Definitions
1.1. In these terms and conditions:
“Designated Seat” means the seat as selected by the Premium Supporter which is located in the relevant block within the Stadium, subject at all times to the WRU’s right in the event of Stadium seating configuration requirements, health and safety requirements, policing requirements or stewarding requirements, to move that Designated Seat to any other seat for any Home International without consultation with, or consent from, the Premium Supporter;
“Commencement Date” means 1 August 2025;
“Force Majeure Event” means any event affecting performance of these terms and conditions arising from or attributable to acts, events, omissions or accidents which are beyond the reasonable control of the WRU including, without limitation, any abnormally inclement weather, flood, lightning, storm, fire, explosion, earthquake, subsidence, structural damage, pandemic, epidemic or other natural physical disaster, failure or shortage of power supplies, satellite or other communications links or technical failure, war, military operations, riot, crowd disorder, strike, lock-outs or other industrial action (other than strikes, lock-outs or other industrial action involving only the employees of the WRU), terrorist action, civil commotion and any legislation, regulation, ruling, decision or omissions (including failure to grant any necessary permissions) of any relevant government, court or any competent national or international authority;
“Ground Regulations” means the Stadium’s Ground Regulations in force and as amended from time to time;
“Home International” means either an international rugby football union match played at the Stadium between the Welsh senior men’s team and the senior men’s rugby union team of another nation which is owned and/or controlled by the WRU (which shall not include any match played in a Rugby World Cup);
“Premium Package” means the right for a Premium Supporter to join the Scheme and receive Premium Supporter Benefits in accordance with these terms and conditions;
“Premium Supporter” means an individual who has joined the Scheme and who shall be entitled to receive benefits associated with a Premium Package;
“Premium Supporter Benefits” mean the benefits as listed in Clause 3.3 below;
“Scheme” means the Premium Supporter Scheme which entitles Premium Supporters to receive Premium Supporter Benefits;
“Stadium” means Principality Stadium, Westgate Street, Cardiff CF10 1NS;
“Ticket Terms and Conditions” means the WRU Ticket Terms and Conditions which are available at https://www.wru.wales/official-match-tickets/ticket-tcs/ and/or the relevant ticket terms and conditions and/or terms of admission for matches held at the Stadium from time to time or such other replacement or amended terms approved by the WRU from time to time;
“Register” means the register of the Premium Supporters that will be maintained in accordance with, and as contemplated by, Clause 6;
“Term” means the five period of the Premium Package beginning on the Commencement Date and expiring on the relevant Termination Date;
“Termination Date” means 31 July 2030;
“Welsh Team” means the men’s rugby union team which represents Wales at the highest senior international level; and
“WRU” means The Welsh Rugby Union Limited (company number 03419514) whose registered office is at Principality Stadium, Westgate Street, Cardiff, CF10 1NS.
2. General Terms
2.1. All purchases of Premium Packages are made subject to these terms and conditions and all other rules, regulations and orders from time to time applicable to a Premium Supporter and by purchasing a Premium Package, Premium Supporters confirm that they will comply with and act in accordance with the same.
2.2. The Scheme is owned and operated by the WRU and any queries with regards to Premium Packages should be raised with the WRU membership office on 02920822432.
2.3. All purchases of Premium Packages (including the selection of seats) will be sold on a “first come first served” basis.
2.4. The dates and times of Home Internationals are subject to change. Every effort will be made by the WRU to give as much notice as possible of any change and to publicise such change on the WRU’s website and on its social media channels.
2.5. The WRU shall not have any liability to the Premium Supporter in respect of any failure to carry out or delay in carrying out any of its obligations under these terms and conditions, including without limitation admitting the Premium Supporter to the Stadium for a particular Home International. This includes failures which are caused by a Force Majeure Event or any other circumstances which may arise which are outside the control of the WRU.
2.6. Any promotional offers, merchandise or prizes offered to Premium Supporters from time to time (which do not fall within the Premium Supporter Benefits) shall be non-transferable and the Premium Supporter will not be permitted to sell any such offer, merchandise or prize for any commercial gain, publicity or profit.
2.7. Premium Supporter Benefits are personal to the Premium Supporter, cannot be sold or assigned and are non-transferable and shall only be transferred in limited circumstances (for example, following the death of a Premium Supporter), such circumstances are at the sole discretion of the WRU.
2.8. The Premium Package will expire automatically at the end of the relevant Term.
2.9. All communication sent to Premium Supporters by the WRU will be sent via e-mail to the e-mail address provided by the Premium Supporter in their WRU e-ticketing account and pursuant to the consent provided to the WRU by the Premium Supporter to such method of communication being used. The Premium Supporter is responsible for ensuring that their e-mail and other contact information is correct and up to date on the Premium Supporter’s WRU online e-ticketing account. If a Premium Supporter would like to correspond with the WRU in writing then the Premium Supporter must contact the WRU’s Memberships Team to lodge that request and, if accepted by the WRU, all communications thereafter shall be sent via email to customercare@wru.wales.
2.10. The Premium Supporter acknowledges and agrees that the WRU makes no representation or warranty regarding the number or frequency of Home Internationals in every calendar year.
2.11. The WRU shall be entitled to make such further rules and regulations in connection with the Premium Package, as may, from time to time, be required of the WRU, by law or by any regulatory authority or as the WRU may otherwise determine in its sole discretion.
3. Premium Supporter Benefits
3.1. A Premium Supporter shall, with effect from and after the Commencement Date and for the duration of the relevant Term unless terminated earlier in accordance with Clause 8, be entitled to receive the Premium Supporter Benefits.
3.2. The WRU reserves the right to make changes to the Premium Supporter Benefits at any time. The Premium Supporter Benefits can be found on the WRU website at https://www.wru.wales/tickets/terms-and-conditions/.
3.3. Premium Supporter Benefits include the right to purchase a face value ticket in advance of tickets going on general sale for a Designated Seat for a Home International within such period as the WRU shall notify by public announcement and by e-mail which, for the avoidance of doubt, shall not include the right to purchase a ticket in advance for a Designated Seat for any other event held at the Stadium. The window for advance purchase will be open for a specified period of time which the WRU will communicate to the Premium Supporter by e-mail. Upon expiry of the window for advance purchase the Premium Supporter will lose the right to purchase a ticket for the Premium Supporter’s Designated Seat and such right will revert to the WRU who may offer the Designated Seat for general sale. The Designated Seat will be the seat selected by the Premium Supporter at the time of the purchase of the Premium Package (subject to Clause 4.9 below).
3.4. Other events which may take place at the Stadium from time to time are not included within the Scheme.
3.5. Premium Supporter Benefits will not begin until the Commencement Date and they will be effective and available to the Premium Supporter for the duration of the five years beginning on the Commencement Date and expiring on the Termination Date.
4. Purchasing a Premium Package
4.1. In order to purchase a Premium Package, the customer will first need to register online with the WRU’s e-ticketing website unless the customer already has an online e-ticketing account. The customer will need to log in to their WRU online e-ticketing account in order to purchase a Premium Package. The customer should ensure that their customer details are up to date and that the customer has provided an accurate and up to date e-mail address. This is particularly important as the WRU will confirm the purchase of the Premium Package via e-mail.
4.2. The customer must go to the ‘Ticket’ section of the WRU website and must log into their online e-ticketing account. The customer should then select the ‘Premium Package’ tab and can then purchase a five year Premium Package.
4.3. The customer must select the specific seat(s) in the Stadium they wish to be assigned to by reference to a Stadium seating chart and must then select the quantity of Premium Packages they would like to purchase (if more than one).
4.4. Once the seat has been selected, the customer should proceed to the online check out and shall pay the total cost in full. The customer will be directed to enter card details and they should follow the online steps to complete payment.
4.5. All payments to be made by credit or debit card must be honoured for payment in full on first presentation. If the payment is not so honoured, the purchase will not be completed.
4.6. Once the transaction has been completed successfully, a confirmation e-mail will be sent to the customer confirming the Premium Package seat number, the date the Premium Supporter Benefits will begin (i.e. the Commencement Date), as well as some instructions as to how the Premium Package will operate (including how to purchase tickets for the allocated seat).
4.7. Following the purchase of a Premium Package, the Premium Supporter’s online e-ticketing account will be activated. From the Commencement Date, the Premium Supporter’s online e-ticketing account will allow the Premium Supporter access to Premium Supporters Benefits.
4.8. The WRU reserves the right at its sole discretion to change a Premium Supporter’s allocated seat permanently for the balance of the relevant Term, or on a game by game basis. If the WRU does alter the Premium Supporter’s allocated seat (whether permanently or for a specific game) the Premium Supporter will be notified of the change.
5. Operation of Premium Package
5.1. On the Commencement Date, all Premium Supporters’ online e-ticketing accounts will be activated to allow Premium Supporters access to their Premium Supporter Benefits. Premium Supporters will receive an e-mail (or a letter, where applicable) to advise them that their Premium Supporter Benefits are live as well as instructions as to how they may take advantage of the benefits.
5.2. The Premium Package (including the benefits which come with each) will expire automatically on the Termination Date.
6. Register of Information
6.1. A Register will be kept by the WRU Membership Team in which the names, addresses, telephone numbers and e-mail addresses of the Premium Supporters and the Termination Date of their Premium Packages will be recorded. The WRU shall, where possible and using reasonable efforts, change the details of that Premium Supporter in the Register within ten (10) calendar days of receipt of notification in writing from the Premium Supporter.
6.2. The Premium Supporter acknowledges and agrees that a Premium Package may not be registered in the name of more than one Premium Supporter.
6.3. For the purposes of data protection laws, the data controller in respect of any personal information provided to the WRU by the Premium Supporter as part of the Premium Package is the WRU. The WRU will process all personal information in accordance with its privacy policy which is available at https://www.wru.wales/privacy-policy/.
6.4. The WRU is committed to safeguarding personal information and will treat all personal information as confidential however, in accordance with the aforementioned privacy policy, personal information may be revealed to third parties in the circumstances where any information is disclosed to:
6.4.1. comply with legal, contractual or regulatory requirement;
6.4.2. to prevent fraud or for fraud investigation;
6.4.3. as per the Premium Supporter’s request with their knowledge or consent; or
6.4.4. for carefully chosen purposes as described in the privacy policy.
7. Force Majeure
7.1. In the event of the WRU being prevented or delayed at any time from performing any of the obligations incumbent upon it hereunder as a result of a Force Majeure Event, then in such event any such failure or delay in performance shall not be deemed to constitute a breach of these terms and conditions, but performance of such obligations shall be suspended during the continued existence of such act, event, accident or happening as aforesaid and all rights of the WRU at the time for performance of such obligations shall be extended for a period equal to the aggregate of:
7.1.1. the period or periods of continued existence of such act, event, accident or happening; and
7.1.2. such further period (if any) as the WRU may in its sole discretion consider is required, due to repairs, maintenance, re-building, delays in transportation, shortage of manpower or materials or any other cause, reason or action directly occasioned by, or attributable to such act, event, accident or happening.
8. Termination
8.1. Any amount due from a customer not paid on the day such amount becomes due and payable in respect of the Premium Package may result in the WRU suspending the Premium Supporter Benefits and/or terminating the Premium Package. Such a failure to pay may also preclude the Premium Supporter from applying to join the Scheme again in the future.
8.2. The WRU reserves the right to temporarily suspend or terminate the Premium Package in the event of a breach of (i) these terms; (ii) the Ticket Terms and Conditions; (iii) the Ground Regulations; or (iv) any other terms and conditions on the WRU website, or in the event of any misuse or abuse of the Premium Supporter Benefits or any abusive, dangerous, antisocial or otherwise unacceptable behaviour by the Premium Supporter, including without limitation any defamatory, derogatory, threatening, unacceptable, misogynistic, anti-religious, anti-racial or otherwise inappropriate behaviour (whether online or otherwise), including any behaviour which would or might be likely, in the opinion of the WRU to bring rugby, the WRU or the Stadium into disrepute.
8.3. In the event of termination of the Premium Package in line with these terms and conditions, the Premium Supporter Benefits shall immediately cease.
9. Contracts (Rights of Third Parties) Act 1999
No person shall have any right to enforce any term or condition of these terms and conditions under the Contracts (Rights of Third Parties) Act 1999.
10. Governing Law and Jurisdiction
10.1. These terms and conditions shall be governed by, construed and interpreted in accordance with the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions.