FAQS


How do I extend my debenture?

Please complete the debenture transfer form and return this alongside a copy of your certificate to debenture@wru.wales. Our team will then administer the transfer to the new owner. There is no charge for this process.

I have lost my debenture certificates. 

Please submit the form and at the point of uploading a copy of your certificates, you will need to show ID. Please provide 2 copies where possible. 1 will need to show the address we have on file for you.


When is the deadline to complete the form?

Please complete the form by Saturday 31st August to ensure we can process your application in a timely manner.

When will I receive the redemption money?

If you have opted for the redemption and you have completed the form by the deadline date of Saturday 31st August you can expect the funds back by 31st October.


I have been called by the WRU to confirm my application is this correct?
Yes, our team will be verifying applications. Our team will never ask for full bank details however. Please note we may ask for the last 3 digits to verify funds go to the correct bank.



If you are unsure of anything please email debenture@wru.wales


Can I transfer the money to family / friends?


The debenture money will have to go back a bank account in the name of the registered owner of the debenture. After this it is up to the debenture holder what they do with the funds.

My family member who owns the debenture has passed away, what do I do next?


Please email debenture@wru.wales. A member of the team will be in touch with a process of how to transfer the debenture according to the will.


My family member who owns the debenture is unable to complete the form themselves, what can I do?


You can enter the form on behalf of someone else. On page 8 please enter the details of the person who has entered the form. 

Are there any debentures currently able to purchase?


At present there are no other debenture seats to purchase. Please keep an eye out on our channels if you are interested in any future offering.

Can I have a physical copy of the form?
Please get in touch with the team on debenture@wru.wales. We will do our best to accommodate your needs.