Important: Refund requests will need to be submitted before Thursday 27th
August using the online form provided via email.
· Within the email that was sent to the original purchaser's email
address, please select the 'SUBMIT YOUR INTENT' option.
· Use the online form to select 'Receive a refund of my ticket value to
the payment card used to purchase the tickets'.
· A confirmation screen will be shown and no further action is required.
· Refunds will begin to be processed by the our Ticket Office shortly
after the above application deadline and due to staff working remotely in line
with government guidelines, please allow up to 6 weeks for refunds to be processed.
· For purchases made by debit or credit card, a refund will be processed
to the original payment card used to complete the booking. If this is not
possible for any reason such as your payment card having expired, you will be
contacted by a member of the Cardiff Blues Ticket Office to arrange a refund by bank
How long will my refund take?
I purchased as part of a group booking, how will I be refunded?
Group bookings will be refunded directly back to the original purchaser.
Please note that refund requests can only be accepted from the original
Will I be refunded booking fees / postage?
You will be refunded the face value amount of your transaction.
Booking and postage fees are not able to be refunded as these services will
have already been utilised by supporters during the original transaction.
Do I need to return my tickets to be refunded?
No, refunds will automatically be processed and tickets do not need to
How do I receive a refund for tickets purchased by cash or cheque?
You will need to apply for a refund using the online form, where you
will be required to provide details to be refunded by bank transfer. Once you
have submitted this information, we will aim to process all refunds within 6 weeks.
How long do I have to choose from the available options?
Refund requests will need to be submitted before Thursday 27th August
using the online form provided via email.
What happens if I miss the deadline?
If no action is taken by supporters
then the ticket value will be recognised as an assumed donation to support the
continued development of Welsh Rugby at all levels.