Cardiff Arms Park is committed to
ensuring the health and safety of supporters, staff and all present and this
continues to be the case in light of the Covid-19 pandemic. We wish to inform,
guide and reassure our loyal fans so that you can support the Club in this
We really look forward to
welcoming you back to Cardiff Arms Park and ask all present to behave in a safe and
responsible manner at all times to help protect you, your fellow spectators, stewards and all
present, as well as enhancing the excellent reputation of the Club.
Accordingly, we have made some
changes to the ground, processes and procedures which are laid out in the Covid-19 Spectator Code
of Conduct below. You must read and agree to this code of conduct prior to purchasing your
It is impossible for the Club to
completely eliminate the risk of COVID-19. Therefore, if you are not willing to comply with this Code
of Conduct or, based on your own health status and susceptibility to infection and that of those in
your family and/or social bubble, you feel uncomfortable with the risk, we ask you not attend a match but
will welcome you back once you do feel comfortable doing so.
Please remember that any breach of
this Covid-19 Spectator Code of Conduct may result in you being removed from
the stadium and having your season ticket or club membership suspended or withdrawn and/or may result in a
significant ban from attending future matches at the Ground.
COVID-19 SPECTATOR CODE OF CONDUCT
Before the match:
1. You are responsible for your
own health. You should assess personal risk relative to your own circumstances associated with
attending the match before purchasing ticket(s) – are you or one of your party considered to
be in a vulnerable group?
2. Remember that tickets purchased
cannot be sold or passed on to another person. Photo identification may be requested on
entry or whilst in the ground.
3. Please do not attend the ground
if you have recently arrived from a country on the Government ‘Red List’
4. Travel to the ground should be
by private vehicle or walking, avoid using public transport.
5. If you are able to do so, we
advise supporters to order self-testing COVID-19 kits. You can order these online FREE and they will arrive within approx. 2 days of ordering online via
the following link: https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests
6. Ensure the ticket purchaser’s
details are up to date, including email address, as the club needs to comply with track and
trace requirements. The Club is co-operating with the NHS Track and Trace system.
7. Group ticket purchases must be
for individuals within a permitted social or family bubble only – please check the latest
government guidance or local lockdown information.
8. Please do not attend if you or
a member of your party display any Covid-19 symptoms and/or are required to
9. You will be requested to wear a
face mask or covering once on the club’s footprint when in the concourse and toilets so
please bring one with you. If you lose it for forget then a small selection will be available at the
ground. If consuming food or drink and when smoking or vaping then face
coverings can be temporarily removed. Please let the club know, in advance.
10. To ensure that your match day
experience is enjoyable the club aim to provide as many facilities and services as
possible – toilets, food concessions, bars. Please check the club information channels to find out
what will be available on each match day.
11. For ease and a safer
environment all payments will be cashless at the Stadium. We will ensure that a regular cleaning
regime is in place of the keypads.
12. Do keep yourself up to date
with the information that we provide through the club information channels to help you
have the best possible match day experience.
13. If you are attending with
other members of your family or social bubble, they should read this code of conduct.
1. Please arrive in good time to
go through all the necessary entry procedures and to assist you in this. The turnstiles will open 1.5
hours prior to kick-off.
2. The club is working closely
with our transport providers to keep you safe, so please try to use other forms of transport if
possible. If you must use public transport, ensure you are wearing a face covering and complying with
all Government Guidelines on social distancing.
3. For the benefit of yourselves,
your fellow spectators, stewards and all present, please be considerate and social
distance when possible, queuing at bars, toilets and ticket office.
4. A temperature check will be
required before entry. A temperature of 37.8 degrees or above will result in you being refused
5. Only enter the Ground via the entry
points indicated on your match tickets.
6. If possible, please do not
bring any bags to the Ground. If you do choose to bring a bag it should be A4 size or smaller and
transparent. Bag checks and intelligence-led searches will be in operation and this assists the
Club greatly and speeds up entry to the Ground. There are no bag storage facilities at the Ground,
and any bags left outside will be removed and disposed of.
7. Familiarise yourself with the
route to your seat, and the facilities. There may be one-way systems in operation. Additional
signage and announcements will help to remind you of new procedures and stewards will be on
hand to assist but please remember to socially distance where possible.
8. Proceed to your designated
block or terrace without congregating, milling or dwelling on the concourse or entry points. If
possible, remain seated throughout the match, however we fully understand that
you may need to move but try to ensure that you are not moving at the same
times as others. If unsure ask a steward who will provide you with guidance.
9. Only sit in the block allocated
to you on your ticket – do not move to any other block even if the person in closest proximity to
you is a member of your household.
10. When moving through rows avoid
face to face contact with other supporters e.g. turn your back to them, the brush past
11. Follow any guidance provided
on movement to and from seats; signage will help to direct you and stewards will be on hand
12. Try to maintain social
distancing when using the toilets as far as possible. You must follow any instruction given to you by
the stewards in respect of which toilet facilities to use.
13. Maintain good hand hygiene
throughout the match day. Wash hands regularly; sanitiser dispensers will be provided at all
key points around the ground. Avoid where possible touching handles/railings. We will
ensure regular cleaning of surfaces.
14. Follow NHS health guidelines
e.g. when coughing or sneezing cover your mouth or use the crook of your elbow.
15. To protect rugby and our
players we request you not touch the match ball if it is kicked out of play and
into the stands. A member of Club staff will collect the ball from the stands
in order to sanitise it and return it to the field of play.
1. Follow exit procedures and
routes to public transport/car parks; they may differ from arrival.
2. Please do not approach any of
the Club’s or Visiting Club’s players or members of coaching staff to sign autographs or pose
for photographs for safety reasons.
3. If there is anything we can do
better to inform, guide or reassure you, let us know at email@example.com we
know that we are all living in challenging circumstances and appreciate your
support and cooperation in making the match day experience the best it can be.
We do not want the Ground to be
subject of a further restriction where we have to continue to play games behind closed doors and
therefore your help in agreeing to the above conditions is greatly appreciated.
Failure to observe any of the
guidelines set out above could result in you being declined entry to the Ground for one or more games. Thank
you for your support and co-operation.