Important: The window to request a refund has now closed. For refund enquires please email customercare@wru.wales.

Refund FAQs

How long will my refund take?

We aim to process all refunds within 14 days of the application deadline date. Due to staff working from home this may take longer than usual, please only contact us after 14 days if you have not received your refund. 

I purchased as part of a group booking, how will I be refunded?

Group bookings will be refunded directly back to the original purchaser. Please note that refund requests can only be accepted from the original purchaser.

Will I be refunded booking fees / postage?

You will be refunded the face value amount of your transaction.  Booking and postage fees are not able to be refunded as these services will have already been utilised by supporters during the original transaction.

Do I need to return my tickets to be refunded?

No, refunds will automatically be processed and tickets do not need to be returned.

How do I receive a refund for tickets purchased from the WRU by cash or cheque?

You will need to apply for a refund using the online form, where you will be required to provide details to be refunded by bank transfer. Once you have submitted this information, we will aim to process all refunds within 14 days of the application deadline date.



What happens if I miss the deadline?

If no action is taken by supporters then the ticket value will be applied as credit to the ticket purchaser's WRU e-ticketing account to use against a purchase of future WRU tickets.

I have requested a refund via BACS, how long will this take?

Due to the large number of requests, please allow up to 20 working days for you refund to be processed.