Important: All Scotland 2020 credit has now been applied.

Account Credit FAQs

How can I view my credit?

For information on how to view your credit, please click here.

How much will my account credit be?

Your account will be credited with the full face value of your tickets and will not include any booking or delivery fees paid.


How can I use my account credit?

Account credit can be used against future purchases on the WRU's e-ticketing website only. If your original purchase was made from the WRU and you opt for account credit, this cannot be used to make a purchase on one of the Region's ticketing websites.



Do I need to return my tickets?

No, account credits will automatically be processed and tickets do not need to be returned.

For further account credit enquires please email customercare@wru.wales.