To make your visit relaxed and enjoyable, and to comply with Local & National Government guidelines on COVID-19, we have put the following conditions in place:

 

Tour Guide Training 
All tour guides receive regular training so that they are up to date on the latest COVID-19 information.

 

Coronavirus Symptoms 
Any person with coronavirus symptoms, or who are self-isolating or living with someone who is self-isolating, will not be allowed access to the stadium or any part of the tour route.  Coronavirus symptoms are a new continuous cough, a high temperature or loss of or change to sense of smell or taste.  You will be asked if you have any of these symptoms on arrival. 

 

COVID-19 Symptoms 
If you have booked a stadium tour and before you have taken the tour you start to display any symptoms associated with COVID-19 (see above), please contact David Cox, the Tours Manager
dcox@wru.wales.

 

Arrival Time 
Visitors are asked not to arrive more than 5 minutes before the start of the tour at WRU Shop, Westgate Street.  All visitors are asked to make their way to the tour booking-in point at the rear of the WRU Shop where they will be met by the Tour Guide.


Safety Information 
Safety information is displayed at the beginning of and along the tour route for your guidance.

 

Social Distancing 
We are limiting the capacity of each stadium tour to 20 persons in order to manage the social distancing measures, currently recommended at 2metres.

 

Face Coverings/Masks 

During indoor sections of the tour route, we encourage visitors to wear masks for the safety of all attendees.

 

Hand Sanitising 
Hand sanitising stations are located along the tour route and you will be encouraged to use them at regular intervals.

 

Cleaning 
The tour route and toilets and all touch points are cleaned regularly.


What happens if my tour is cancelled?
We will automatically cancel your ticket and refund the amount you have paid for your tour to the debit/credit card you used to make the original purchase. We will do this within 30 days of the date on which the announcement is made by the WRU. You are not required to contact us to receive a refund.  Please note that the refund will take longer than 30 days if the card used to purchase your tour is no longer in date.

  

Lanyards & Passes 
These will not be handed out to visitors on the tour.

 

Photographs 
Photographs on the tour route are permitted but the tour guide will not be able to take them for you on your personal devices.

 

Group Sizes 
Each tour has been limited to 20 persons to ensure the safety of our visitors and staff.

 

Group Bookings 
Group bookings or any other tour enquiries, are to be made direct to the Tours Manager, Dave Cox at
dcox@wru.wales.

 

One-way System 
A one-way system is in place around the tour route with a separate entry and exit point for your safety.


 

Pre-Bookings
We encourage all stadium tours to be pre-booked on-line and we are now operating on a card only basis.  Please note that we may not be able to accept visitors who turn up on the day.  Stadium tours are strictly subject to availability and we strongly recommend booking in advance to avoid disappointment.

 

Parking
Limited parking is available for visitors with accessibility requirements by prior arrangement with the Tours Manager (subject to availability and not guaranteed).  There is an NCP Car Park directly opposite the stadium and Pay & Display parking at nearby Sophia Gardens.