What will happen if crowd size if reduced? How will you decide who will keep their tickets?

If it is established that social distancing measures will need to be put in place for the Autumn Nations Series 2021 fixtures so that ticket orders are not able to be fulfilled, the WRU will cancel all ticket orders made at that time.

If we cancel your Ticket(s), a refund of the face value amount will be processed within 30 days. Please note that the refund will take longer than 30 days if the card used to purchase your ticket(s) is no longer in date.


If your tickets were not purchased directly from the WRU, please contact your original point of purchase.

Once all tickets have been cancelled an announcement will be made regarding reduced capacity ticketing plans.



I have a Hospitality booking, what will happen if crowd size is reduced?

If it is established that social distancing measures will need to be put in place for the Autumn Nations Series fixtures so that ticket orders are not able to be fulfilled, PSE will cancel all orders made at that time. All purchases made directly with PSE will be refunded the full amount within 30 days to the original card used at the point of purchase (provided that the card remains valid), or kept on account as a credit.


In this scenario, once a revised capacity has been established in collaboration with Welsh Government, we will be in contact to discuss your options reflecting the permitted reduced capacity. More information will be provided at the point of announcement. For more information regarding Hospitality please click here.



Will gate times be staggered to reduce overcrowding?

Relevant measures will be in place to ensure the health and welfare of all spectators. These measures will be subject to guidance by Welsh Government and Public Health Wales.


Due to the ever changing landscape further information will be provided closer to the fixtures.


 

Will accessible ticket availability be reduced due to social distancing?

Should social distancing be required, all areas will be sufficiently adapted to allow for social distancing.