happens if the game is cancelled or moved behind closed doors?
automatically cancel your Ticket and refund the amount you have paid for your
Ticket(s) (up to a maximum of the face value of the Ticket(s)) to the
debit/credit card you used to make the original Ticket(s) purchase. We will do this
within 30 days of the date on which the announcement is made by the WRU that
the Event is cancelled or will be played behind closed doors without spectators
present. You are not required to contact us to receive a refund. Please note that the refund will take longer
than 30 days if the card used to purchase your ticket(s) is no longer in date.
If it is established that a fixture needs to be cancelled resulting in ticket orders not being fulfilled, PSE will cancel all orders made at that time. All purchases made directly with PSE will be refunded the full amount within 30 days to the original card used at the point of purchase (provided that the card remains valid), or kept on account as a credit.
More information will be provided at the point of any such announcement. For more information regarding Hospitality please click here.
happens if the opponent is changed and I no longer wish to attend?
is a change in opponent due to the Covid-19 pandemic and you no longer wish to
attend, a refund of the face value amount will be processed within 30 days of
your written request. Please note that the refund will take longer than 30 days
if the card used to purchase your ticket(s) is no longer in date. For further
information please visit our terms and conditions.
If I can
no longer attend the event due to cancellation, restricted crowds, postponement
or any other reason, what can I do to claim back any travel/accommodation costs
booked separately through third parties?
are no longer able to attend the event for any reason and wish to amend any
travel or accommodation booked through a third party provider please contact
them directly; they may be able to rearrange or reimburse you depending on
their booking terms and conditions. You could also speak with your insurance
with the WRU Ticket Terms and Conditions, Personal arrangements including
travel, accommodation or hospitality relating to the event is booked at
your own risk
I find your Terms and Conditions?
Our Terms and Conditions can be found by clicking here.
of cancellation, will fees be refunded?
As per the
WRU Ticket Terms and Conditions, fees are non-refundable under any
Our Terms and Conditions and be viewed by clicking here.
notice will be provided if the fixture is to be cancelled or postponed?
event of cancellation or postponement, we will endeavour to provide as much
notice as possible. Any such announcement will be made via our website, social
media channels and by email.